We make every effort to ship out on the same day. If your order is placed late in the day or after hours, we’ll ship the next business day.
If there is an issue or question with your order we will communicate with you via email and wait for your response before shipping.
We ship most orders with delivery tracking and that information is automatically emailed to you when the shipping label is created.
Per the USPS guidelines, a package is not considered lost until 15 days after mailing. Before that, they won’t reply to our messages.
We ship most orders with delivery tracking, and that tracking number will be automatically emailed to you when your package ships. That helps prevent almost all lost packages – or at least prove where the USPS dropped the ball.
We currently ship to Europe, Canada, Australia & New Zealand. If you would like an order shipped somewhere outside of these countries, please contact us and we will make arrangements.
Yes, but it will not show as an option if you are using PayPal express so you will need to use the Coupon Code ‘PICKUP’ to reverse shipping fees. Also, please indicate ‘PICKUP’ in the notes section so we are sure to catch it!
If you are paying via credit card or gift card, simply select ‘LOCAL PICKUP’ at checkout and we will notify you via email when your order is ready.
Yarn in new condition may be returned for a refund or store credit within 30 days. Returns within 30-60 days are eligible for exchange or store credit. No returns after 60 days. Needles may be returned within 24hrs for refund or 1 week for store credit. No returns after 1 week.
No returns are accepted for clearance items, notions, hooks, or books. We also do not accept returns of wound or damaged yarn.
If the item you received is incorrect, defective, or damaged please contact us immediately. We will send you a return label to ship the incorrect or defective item back to us and will ship out the correct item to you.
You can sign up on the Classes page of our website and pay online, or call the shop and pay over the phone. You can also stop in and sign up in person.
Note: You are not considered registered until your class is paid for.
Gift certificates are available for purchase in-store and online. Those purchased online will be issued in the form of a printable email. There will be no physical card mailed. It is advisable to take a picture of your gift certificate (if purchased in-store) thermal paper can deteriorate over time.
Yes. Simply choose ‘gift certificate’ as your payment method and redeem using the 16 digit code.
The answer is YES as long as we have an account with the company that distributes that item.
A 50% deposit is required at the time of the requested order and the balance is due when the item is picked up.
If the item is something we typically carry, you may return it for exchange or store credit only, no cash refunds.
If the item is not something we carry it is not eligible for return.
